General Terms and Conditions

§ 1 SCOPE OF APPLICATION
The following terms and conditions apply to all orders placed via our online store. These are available in their current version on our website femmefooting.com under the heading GTC. Furthermore, we will send you our GTC with the order confirmation.

§ 2 CONTRACTING PARTY, CONCLUSION OF THE CONTRACT, CORRECTION OPTIONS
The sales contract is concluded with the operator of the femmefooting.com online store.

The presentation of the products in the online store is not a legally binding offer, but a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose in the order process. By clicking the order button you make a binding offer for the goods contained in the shopping cart. The confirmation of receipt of your order will be sent by e-mail immediately after sending the order.

We will accept your offer within two days by issuing a declaration of acceptance in a separate e-mail or by the execution of the payment transaction. The time of execution of the payment transaction depends on the respective selected payment method. The relevant alternative for you depends on which of the listed events occurs first.

§ 3 CONTRACT LANGUAGE, CONTRACT TEXT STORAGE
The language available for the conclusion of the contract is English. We store the text of the contract and send you the order data and our GTC in text form.

§ 4 DELIVERY
(1) Shipping costs are added to the stated product prices. You can find out more about the amount of the shipping costs in the offers and in our shipping information.

We deliver only via shipping methods. Self-collection of the goods is not possible.

(2) Delivery times vary depending on product availability and the destination country. You will be informed of the estimated delivery timeframe during the ordering process.

(3) Should an item exceptionally not be available, we will inform you as soon as possible of the expected delivery date or alternatively that the delivery cannot be made. We reserve the right to make partial deliveries if this is reasonable for you. Partial deliveries do not limit your statutory warranty rights. If a partial delivery is made, we will bear the additional shipping costs.

(4) If we are unable to deliver the goods ordered by you through no fault of our own because our supplier fails to meet his contractual obligations, we expressly reserve the right to withdraw from the contract. In this case, we undertake to inform you immediately and to reimburse you without delay for any services already received from you.

(5) If the non-observance of deadlines is due to force majeure, e.g., mobilization, war, riot, or similar events such as strike or lockout, the deadlines shall be extended accordingly.

§ 5 CANCELLATION POLICY

Right of revocation
You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g., by e-mail or a letter sent by post) of your decision to withdraw from this contract. You can use the model revocation form for this purpose, which we provide. The use of the form is not mandatory for the revocation. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

End of the cancellation policy

§ 6 PRICES
All prices quoted include the statutory value added tax. You shall bear the costs of shipment unless these exceed a reasonable relationship to the value of the delivery item. Postage and packaging costs shall be added. The prices published on our website femmefooting.com at the time of the conclusion of the contract shall apply.

§ 7 POSTAGE AND SHIPPING COSTS
(1) Shipping costs depend on the order value and the destination country. Specific information is available during the checkout process and in our shipping information section.

(2) Shipping costs and return costs for deliveries abroad shall be borne by the buyer. When importing into a non-EU country, customs duties and taxes usually apply. The buyer is responsible for the proper customs clearance of the goods.

§ 8 TERMS OF PAYMENT
In our store, the following payment methods are generally available to you:

Credit Card
When you place your order, you provide your credit card details for payment processing.

PayPal
In cooperation with the payment service provider PayPal, we offer payment via PayPal Services. To pay via PayPal, you must be registered with PayPal, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further instructions in the order process.

PayPal may offer registered customers additional payment modalities. However, we have no influence on the offer of these modalities.

Other Payment Providers
We may offer additional payment methods through other certified payment service providers. During checkout, you may be redirected to the provider’s website to enter your payment details and confirm the payment instruction. For payment processing, the terms and conditions and the privacy policy of the respective provider apply in addition to our terms and conditions.

§ 9 RESERVATION OF PROPRIETARY RIGHTS
The goods remain our property until full payment has been received.

§ 10 TRANSPORT AND TRANSPORT DAMAGES
Please check the goods for damage upon receipt. If goods are delivered with obvious transport damage, please claim such defects as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, it helps us to be able to assert our own claims against the carrier or the transport insurance.

§ 11 WARRANTY AND GUARANTEES
Unless otherwise expressly agreed, the statutory liability for defects shall apply. The above limitations and shortening of the period shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents in case of injury to life, body or health; in case of intentional or grossly negligent breach of duty as well as fraudulent intent; in the event of a breach of essential contractual obligations; within the scope of a guarantee promise, if agreed; or as far as the scope of application of the product liability law is opened.

§ 12 LIABILITY
For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation in case of injury to life, body or health; in case of intentional or grossly negligent breach of duty; in the case of warranty promises, insofar as agreed; or insofar as the scope of the Product Liability Act is concerned. In the event of a breach of essential contractual obligations through simple negligence, our liability shall be limited to the amount of the typically foreseeable damage.